CV
Helen E Mitchell, ABIFM     

Name: Helen E Mitchell, ABIFM
Affiliations: (NECReg)
Address: Driver and Vehicle Standards Agency (DfT), The Axis, 112 Upper Parliament Street, Nottingham,
Post Code: NG1 6LP
E-mail: Helen.Mitchell@dvsa.gov.uk
Current Position: TFM Contract Re-let Manager (Quality)
NEC Experience: Sept 2016-current Driver and vehicle Standards Agency - TFM Contract Relet Manager (Quality) – DfT FM
Role includes management for DVSA of NEC3 FM bidders site visits and clarification requests. Quality evaluation of the tender bids and
Communication with customers and stakeholders. Ensure all documentation is quality checked and loaded successfully onto the DfT Portal (Egress). Attendance and participatation at FM Forum meetings and Quality workstream meetings throughout the contract re-let period. Record service amendments made via NEC Service Manager Instructions for inclusion in the service matrix after contract relet.

Jun 2016-Aug 2016    Driver and vehicle Standards Agency - TFM Service Delivery Manager
Responsible for maintaining and delivering contract management to ensure the performance of the NEC TFM contractor and their subcontractors is monitored in accordance with strategic and day-to-day requirements of the estate, ensuring compliance with NEC3 contractual obligations and measuring performance against key performance indicators.

2011-May 2016 Driver and vehicle Standards Agency - TFM Contract Monitoring and Compliance Manager
Management and monitoring of NEC3 awarded facilities Contractor; staff management of DVSA site compliance team, physical inspections of services at sites and escalation point for poor service, works and complaints, physical checks of statutory compliance at sites, manage information for TFM performance reporting, recommend contract additions, deletions and amendments. day to day interface with TFM contractor including operational personnel & National Service Centre.

Training and qualifications
December 2016 NEC3 NEC3: TSC Service Manager Accreditation
October 2016 NEC3 TSC Service Manager Accreditation Training Course
March 2011    Vocational training - Introduction to NEC3

NEC Projects: DfT NEC3 FM Contract - NEC3 Term Service Contract - TFM Contract Relet Manager (Quality) - Not yet known - February 2016-January
2023(with the possibility of extending for another 3 years 1+1+1.
Driving Standards Agency NEC3 TFM contract award 2011 - NEC3 Term Service Contract (Total Facilities Management) - Higher Executive Officer - Estates Advisor W&W (Secondment) - Original cost £37m running cost over 4 years (with the costs associated with extending for another 3 years.)    Sept 2011-Aug 2015, extending until 2018.

Member of the ICE Register of:
TSC Service Manager

Profession(s):
Contracts Manager  |  Facilities Manager

Industry Type:
Public

Industry Sectors:
Facilities Management

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